Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  • The goods must be unused.
  • The goods must be returned in original condition & packaging.
  • Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  • Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  • The goods must be received back within 14 days from the day your customer received their order.
  • Lingerie and items of clothing are non-refundable and non-exchangeable.
  • Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
  • Any refunded orders will be refunded by the same method used to place the order. Please note that it can take up to 5 days for refunds to be acknowledged by your bank or card company.
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